Pay when JARVIS resolves. Not when it deflects.
A small base fee for the platform. Then pay per resolution — only when Jarvis fully handles a ticket without human help. No per-seat fees. No surprises.
Starter
+ $0.59 per resolution
Annual billing: $39/month base (save 20%). Per-resolution rate stays the same.
~100 resolutions/month = ~$108/month total
~300 resolutions/month = ~$226/month total
Best for: Small teams testing AI-first support
- JARVIS AI agent — full capabilities
- Self-learning & continuous improvement
- Email + chat channel support
- Knowledge base ingestion (docs, FAQs, wikis)
- Smart escalation to human agents
- Basic customer intelligence dashboard
- 1 integration (helpdesk or ticketing system)
- Standard AI token allocation
- Community support + docs
Growth
+ $0.49 per resolution
Annual billing: $119/month base (save 20%). Per-resolution rate stays the same.
~500 resolutions/month = ~$394/month total
~1,500 resolutions/month = ~$884/month total
Best for: Growing companies with active support operations
- Everything in Starter, plus:
- All channel support (email, chat, ticketing, Slack)
- Code & config-level resolution capabilities
- Full customer intelligence suite
- Up to 5 integrations
- Advanced knowledge sources (codebase, internal tools)
- Higher AI token allocation
- Priority support (email, <24hr response)
- Custom escalation rules
- Weekly performance reports
Scale
Best for: High-volume teams and enterprises
- Everything in Growth, plus:
- Volume-discounted resolution rate
- Unlimited integrations
- Custom AI fine-tuning for your domain
- Dedicated onboarding & success manager
- SLA guarantees
- SSO & advanced security
- Custom reporting & analytics
- API access for custom workflows
- Multi-brand / multi-product support
- Custom AI token limits
- Sage & Scribe early access (when available)
You only pay when JARVIS delivers.
Resolution-based pricing means you're never charged for tickets Jarvis couldn't handle. Here's exactly how it works.
Counted as a resolution (you pay)
- Jarvis answers a customer question — customer confirms or doesn't follow up within 24 hours
- Jarvis troubleshoots an issue and provides a working solution
- Jarvis processes a service request or config change end-to-end
- Jarvis resolves a technical issue including code-level fixes
NOT counted (you don't pay)
- Jarvis escalates to a human agent — no charge
- Customer re-opens the same ticket within 24 hours — charge reversed
- Jarvis provides a partial answer and hands off to a human — no charge
- System messages, auto-acknowledgments, or routing — no charge
About AI usage
Jarvis uses advanced AI models to understand context, reason through problems, and generate human-quality responses. Every conversation consumes AI processing tokens behind the scenes.
Each plan includes a generous monthly token allocation that covers typical support usage:
What happens if you exceed your allocation?
We don't cut Jarvis off. Conversations in progress always complete. If you consistently exceed your allocation, additional tokens are billed at a transparent overage rate visible in your dashboard.
You'll see real-time usage in your dashboard with alerts at 80% and 95% of your monthly allocation.
Jarvis is designed to be token-efficient. It uses smart context management to minimize token usage while maximizing resolution quality. We'll always notify you before any overage charges apply.
Do the math. Then do a free trial.
vs. Hiring
One US-based support agent: ~$4,000–$6,000/month (salary + benefits + tools)
Training time: 2–4 weeks before they're productive
Jarvis at 1,000 resolutions/month (Growth): ~$639/month
Productive in minutes.
vs. Outsourcing
Outsourced support (US-based): $28–$40/hour per agent
1,000 tickets/month at ~15 min each = 250 hours = $7,000–$10,000/month
Jarvis at 1,000 resolutions/month (Growth): ~$639/month
24/7. No idle time.
vs. Other AI Tools
Intercom Fin: $0.99/resolution (1,000 = $990/month — deflects, not resolves)
Zendesk AI: $1.50–$2.00/resolution + $50/agent/month
Jarvis Growth: $639/month for 1,000
Full autonomous resolution.
Estimates based on publicly available 2025 industry pricing. Your costs may vary.
Common questions
Still deciding? Just try it.
14 days. Full power. No credit card. See what Jarvis can do with your actual support data.