Security
Your data security is foundational to everything we build. Here is how we protect your information.
Encryption Everywhere
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your support data, customer conversations, and knowledge base contents are protected at every layer.
Secure Infrastructure
DeskClone runs on enterprise-grade cloud infrastructure with automatic failover, DDoS protection, and regular penetration testing. All servers are hosted in SOC 2 compliant data centers.
Access Controls
Role-based access control (RBAC) ensures team members only access what they need. All access is logged with complete audit trails. SSO and MFA available on Scale plans.
Data Isolation
Each customer's data is logically isolated. Your knowledge base, conversation history, and AI models are never shared with or accessible by other customers.
Regular Audits
We conduct regular security audits, vulnerability assessments, and penetration tests. Our security practices are reviewed and updated quarterly.
Incident Response
We maintain a documented incident response plan with defined escalation paths. In the event of a security incident, affected customers are notified within 72 hours.
Our Commitments
No training on your data
Your data is never used to train models for other customers or for general AI improvement. Your knowledge base and conversations remain exclusively yours.
Data residency
Enterprise customers can choose their preferred data residency region. We support US and EU data centers with additional regions available on request.
Data deletion
You can request full deletion of your data at any time. Upon account termination, all customer data is permanently deleted within 30 days.
Responsible disclosure
If you discover a security vulnerability, please report it to hello@deskclone.ai. We take all reports seriously and will respond within 24 hours.