Privacy Policy

1. Introduction

DeskClone (“we,” “us,” or “our”) operates DeskClone.ai (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, and other details you provide during registration.
• Support Data: Customer support conversations, tickets, documents, and knowledge base content you connect to our Service for the purpose of training and operating your AI support agent.
• Usage Data: Information about how you interact with our Service, including log data, device information, and analytics data.
• Cookies: We use cookies and similar technologies to analyze site traffic and improve your experience. You can manage your cookie preferences through our cookie consent banner.

3. How We Use Your Information

• To provide, operate, and maintain the Service
• To process your support data for the purpose of training and running your AI support agent (Jarvis)
• To improve, personalize, and expand the Service
• To communicate with you about updates, support, and marketing
• To analyze usage patterns and optimize performance
• To comply with legal obligations

4. Data Processing & Storage

Your support data is processed solely to provide the Service. We do not sell, rent, or share your data with third parties for their marketing purposes. Data may be processed using third-party AI providers (such as Anthropic) strictly for the purpose of powering the AI capabilities of the Service.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights, including:

• The right to access, update, or delete your personal data
• The right to data portability
• The right to restrict or object to processing
• The right to withdraw consent

To exercise these rights, please contact us at privacy@deskclone.ai.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@deskclone.ai. For data protection inquiries, contact our DPO at dpo@deskclone.ai